travel services company miami

August 27, 2024

5 Best Travel Agencies in Miami🥇

Below is a list of the top and leading Travel Agencies in Miami, offering: corporate travel management, holiday tour packages, and more.  To learn more about Miami, click  here .

Miami’s Best Travel Agencies:

The top-rated Travel Agencies in Miami are:

• Brickell Travel Management – the next generation of corporate travel management
• Jerry Allen Travel Agency – provides the best rates for airline tickets
• Cubabien Travel – provides you with a wide array of travel choices
• Lorraine Travel – offers corporate and personal vacation travel planning
• Tours and Tickets Inc – your source of luxury-style travel planning

Brickell Travel Management

First up, we have Brickell Travel Management at the top of our list. This top-notch company offers outstanding solutions and exceptional customer service when it comes to corporate travel management. They go the extra mile in ensuring that your corporate travel is as simple and hassle-free as possible.

With 24/7 support, they also ensure that all your specific needs and travel requirements are met. To give you the best services, they make use of cutting-edge travel system technology. Give them a call today!

Address: 66 W Flagler St 8th Floor, Miami, FL 33130 Phone: (305) 856-8889 Website: brickelltravel.com

“I’ve been working with David and he’s been very accommodating and so pleasant to deal with! If you’re a frequent traveler like myself and want to eliminate the stresses of booking travel then David and BTM will be your last stop!” – Christopher Brown

Jerry Allen Travel Agency

Jerry Allen Travel Agency is a sought-after travel agency in here in Miami. If you are looking for the best rates for your plane tickets here in the city, this is the travel agency for you. Whether you are in need of coach, business, and first-class airline tickets, they have got you covered.

In addition to that, the company is known for its exceptional customer service. Their office is conveniently located in Aventura Florida. Get in touch with them today for the best deals!

Address: 20624 Biscayne Blvd, Aventura, FL 33180 Phone: (305) 937-1900 Website: jerryallentravel.com

“I’ve been using Jerry Allen Travel for all my traveling needs for the past 15 years. They are professional with a personal approach. Thanks for everything.” – Liran Koren

Cubabien Travel

Cubabien Travel comes next on our list. If you have always planned to visit Cuba, this is an excellent travel agency that will help you check that off your bucket list. Here, you will meet a highly experienced and competent team that goes above and beyond in ensuring you will have an unforgettable travel experience.

Surely, you can rely on them to take care of everything. All you need to do is relax as you explore the wonderful sights and experiences that Cuba has to offer. Check out their website today!

Address: 7360 SW 24th St #22, Miami, FL 33155 Phone: (786) 762-2280 Website: cubabientravel.com

“I strongly recommend this agency for all your needs related to Cuba. Service is professional, efficient, and exceptional. I live in California and needed a visa for my daughter to visit Cuba. I spoke to Ena, one of its representatives who explained the process to me, sent the invoice and after payment was processed I received the visa in just two days. Kudos to Cubabien Travel and Ena for the excellent service they provide. Keep up the good work!” – Robin G

Lorraine Travel

Lorraine Travel is a well-known travel agency in the city. This was founded back in 1948. Today, it remains one of the most trusted names when it comes to personal vacation and corporate travel management. It is also one of the largest privately-owned travel management companies in the state.

When you choose Lorraine Travels so take care of all your travel matters, you are ensured that you are in good hands. They offer competitive rates for their top-quality services as well. Send them a message today!

Address: 377 Alhambra Cir, Coral Gables, FL 33134 Phone: (305) 446-4433 Website: lorrainetravel.com

“Louis Guiteras and his fellow agents are professional and very responsive to every traveler’s needs! Exceptional service ♥️ Every trip is tailored to your specific wants and expectations – I recommend them without exception!” – Mirtha Bueno-Gonzalez

Tours and Tickets Inc

Finally, Tours and Tickets Inc completes our list. This is an excellent travel agency in Miami that offers exciting personalized travel solutions. Their team is composed of expert travel advisors that ensure you get the most out of their luxury-style travel planning services.

Since the travel agency was established in 1995, they have catered to people from all over the country. Their wide range of services includes airfare and water transportation bookings, excursion planning, travel contingency planning, and more.

Address: 4471 NW 36th St Suite 219, Miami Springs, FL 33166 Phone: (305) 888-7738 Website: toursandtickets.com

“Our recent travel experience to Cancun was exceptional despite the circumstances. I thank Argenid and Tours and Tickets for arranging such needed time off.” – Irasema Hernandez

Published in Reviews

Executive Editor at Slice Miami. Sabrina has spent over a decade covering news related to business leaders and entrepreneurs around the US and across the world. Currently Sabrina is reviewing businesses and their products locally in Miami.

MyTravels & Tours Corp.

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We are a Travel Company specialized in the destination of Florida. We offer professional services with local knowledge, expertise and resources, providing touristic activities, transportation, accommodations, tours, cruises, car rentals, attention to groups, incentives and events. As a Receptive Tour Operator,  we have a well prepared portfolio that guarantees high quality of services, competitive prices and exclusive products.  Our goal is to create new memorable experiences  for our clients !!!

Reviews from Tripadvisor

+1 3059881193, [email protected],                                                                                                                          free cancellation,                                                                        you'll receive a full refund if you cancel at least 24 hours in advance, contact info, 401 biscayne blvd, miami, fl, united states, useful links.

Phone: (305) 226-0909

eMail: [email protected]

Quinceañeras Cruises & Trips

Celebrate your quince with us, best packages to visit europe, travel to europe, exciting tours just a click away, st. augustine 2 days tour, cost friendly packages on your way, we offer you better deals, top destinations.

Marvel Vacations helps you create the best vacation package possible. We offer the world's top destinations, so you can be assured of a quality vacation experience.

We have the cruises you want at the value you expect.

Best Bus Tours Around United States.

Around the World

All destination you love at the Best price.

Popular Packages

Plan your perfect vacation for less with Marvel Travel. We're offering special deals on vacation packages to some of the most popular destinations around the world.

From $2,831

Greece & Islands Stay

12 Days/11 Nights Tour

Looking to travel Greek Islands? The beauty of the Mediterranean on a tour of Greece. Airfare Included from Miami.

From $3,528

Quinceañeras In Europe

16 Days/15 Nights Tour

Celebrate your Quinces in Europe. There is no better way to get to know Europe than in a fabulous and magical trip for a Family.

From $2798.00

My Return to Europe

15 Days/14 Nights Tour

Enjoy your 15 days trip best places in Europe. Fall in love with the art, history & romance! Airfare Included from Miami.

From $2,865

Dubai & Abu Dhabi

9 Days/8 Nights Tour

Dubai is a stirring alchemy of profound traditions and ambitious futuristic vision. Airfare Included from Miami.

From $2,499

Paris to Italy

Visit the most important tourist destinations that represent the essence of France and Italy. Airfare Included from Miami.

Excursion Offers 2021

Know our beautiful country in a safe, comfortable and fun way. Our Agency offer a large number of unique excursions.

St Augustine

2 Days Bus Tour

Enjoy a taste of Spain in city of St Augustine, FL. Bringing the rich history of the city to people around the world

Niagara Falls

9 Days Bus Tour

A popular spot for getting wowed or soaked amid natural splendor. Hiking, biking, fishing and camping

1 Days Bus Tour

The southernmost point in the US, Key West is famous for watersports, lively nightlife, beaches and history

Conquering New York in one visit is impossible. Visit the most Popular Places and taste of the best of the city

Best Rated Travel Agency

Marvel travel.

I love Marvel Travel Agency, it has a lot of offers on excursions, cruises, quinceañeras packages, all-inclusive packages for a great vacation. In my opinion a very complete travel agency and a super friendly staff, I recommend them.

Mildrey Jacomino

I have travel with this company eight or more times, and they have been very professional, accurate, responsible and most of all reliable; you can count on them; also very warm, friendly and pleasing staff. I truly recommended Marvel Travel!!

Susanna Nuhfer

After visiting multiple agencies, my daughter chose to plan her Quinceañera Cruise with Marvel Travel. Best choice she made! From beginning to end, everything promised was fulfilled. My daughter and all our guests were beyond satisfied with the service.

Very Professional staff, I booked my first trip with Marvel Travel to Cancun 3 years ago and have always gone back to them for all my trips. Outstanding agency, the best in the Miami area! Highly recommend them!

Alberto LaFonet

Marvel Travel is the BEST! They made booking my trip extremely easy - Arnaldo answered all my questions over the phone and by email. I may have asked too many but he was happy to help. Definitely choosing them the next time I book any kind of vacation!

Suzette Reyes

Our Partners

Our travel agency partnerships include supplier and destination partners that provide the most robust offers and incentives in the industry, putting your agency in prime position to increase its bottom line.

PRESIDENTIAL TRAVEL SERVICES

Your luxury transportation in miami.

We offer exquisite and uniquely personalized chauffeur services that provide you and your guests with a comfortable, luxurious and memorable experience. Enjoy a private and tailored in-vehicle experience to and from your destinations that transcends your expectations.

LUXURY FLEET

Our premium fleet of spacious and luxurious vehicles promises you the highest level of safety, style and comfort…all in black.

Every vehicle in our fleet is purposefully designed to provide you or your party with a five-star, relaxing and stately travel experience.

Our client’s privacy and confidentiality is always protected and respected. Our team will always make your privacy a priority.

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Enjoy a completely luxurious commute to and from your chosen shopping destinations.

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Take in the beautiful Miami scenery with your own private sight-seeing excursion.

Your personal chauffeur will be your transport to and from any destination within Miami.

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Let us coordinate your exclusive dining reservations and experience at any of Miami’s 5-star restaurants.

5-star HOTELS

We can provide you and your party exclusive access and reservations to any of Miami’s 5-star hotels.

We can have your selection of beverages, cocktails, snacks, and accessories waiting for you in your ride.

We can provide personalized concierge services that will make your ride with us easier and stress-free.

LARGE PARTIES

We can accommodate large parties of 12+ people utilizing a variety of our luxury fleet vehicles.

custom requests

Have a custom request? Contact us to personalize your experience.

More personalized options available. Contact us to inquire about your VIP Experience.

Presidential Travel Services is a luxury transportation and chauffeur service in Miami, FL that provides clientele with unparalleled accommodations, style, and comfort.

BOBBY OKEREKE & SARAH SINGLEY

Bobby Okereke and Sarah Singley co-founded Presidential Travel Services (PTS), with Bobby leveraging his skills from the field to build a thriving business, while Sarah, the COO, brings in a high-profile clientele base. Known for her connections in the celebrity world, Sarah ensures a continuous stream of luxury transportation requests, catering to star athletes and A-listers alike. Recognizing the demand for upscale travel experiences, Sarah expanded PTS’s services beyond transportation, offering exclusive accommodations and personalized itineraries. Bobby and Sarah’s partnership flourishes on their shared entrepreneurial drive and extensive networks, exemplifying their commitment to delivering unparalleled luxury experiences. Despite Bobby’s demanding schedule as a professional athlete, his dedication to PTS and collaboration with Sarah remain unwavering, fueling their collective vision for the company’s growth.

Exclusive: NFL Star Bobby Okereke Talks Luxury Travel Business Venture: Presidential Travel Services

Reserve your ride.

We would be honored to make your experience with us one to remember. We treat our clientele like family, and we’re always in pursuit of exceeding expectations. Make your reservations today. Your ride is waiting.

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Travel Agency

Bahama cruises, cuba day trips.

Welcome to Perfection Travel, your full-service travel agency in Miami Beach, FL , where my goal is to make a reality out of your travel planning dreams. For over ten years, we have satisfied our clients and have exceeded their expectations. You are the explorer who wants to see the world and it is our job to provide the best travel agents and services who can assist with your trip planning, family resort packages , trip management, and all other aspects that you wouldn't typically want to worry about on your vacation. Perfection Travel is very friendly, knowledgeable, and inexpensive and we take pride in helping our clients make the most out of their vacation time.

We understand how stressful daily life activities can be so vacation should only mean relaxation and enjoyment. Perfection Travel is the backbone to anyone's travel services . We offer cruise planners, tour packages, tickets to Cuba, Caribbean cruises, and more. We truly set the bar for customer service, attention to detail, and knowledge of the industry. Our travel agents are well trained, experienced, and pride themselves on getting to know each customer and their vacation planning needs. Let us help you coordinate your trip with our services for family travel, group travel, luggage storage , vacation specials , honeymoon packages, custom trips, and more. If you would like to learn more about our city and boat tours , please contact us at Perfection Travel today.

• 10+ Years of Experience
• Competitive Pricing
• Locally Owned & Operated
• Boca Raton, FL
• Homestead, FL
• Surrounding Area

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Miami Reviews

Erin Oxenham

Grand Southern Start Los Angeles - From Feb 2021

Everything was well planned and fun. The activities were expensive but definitely worth it. Made some amazing friends and even better memories. Our tour guide was fu...

All the add ons are amazing and a must do! Trip manager...

Samantha Hughes

Our TM made the trip super easy and fun. Most accom was very good only complaint really would be the Panama City beach accom but our TM advocated for us whenever the...

Aimee Caputo

Our trip manager, Brittni, was amazing! She was super fun and friendly, and gave us plenty of recommendations and tips for each city we visited. A couple of the hote...

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Grand Southern Start Miami - From April 2021

The Grand Southern Trip Manager was lovely and responsive but be warned - if you get COVID on a trip, you're on your own until you return a negative test, which can ...

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Access Corporate Travel

We're a full service agency, dedicated to providing you the most complete and professional travel services. Our staff members pride themselves on their personal knowledge of each client's travel requirements. The travel plans we make for you are uniquely customized to your needs.

Questions? You can also contact us by phone on 305-513-0073

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Miami Beach, Florida

Where’s Your Next Destination?

Destinations • experiences, destinations experiences.

• Hop On-Hop Off

City tour, departs daily every 20 minutes.

1 days tour to the southernmost point of the USA.

HELICOPTER TOUR

See Miami from the best point of view.

• Transfer To The Shopping Malls

Explore the most iconic shopping malls in Miami.

Including airboat ride and show.

Biscayne Bay boat ride.

• Universal And Disney

Multiple packages to explore Universal and Disney World in Orlando.

• Bahamas Cruises

1 day of overnight availability.

• Exclusive Events

Assist to exclusive events and get the chance to obtain free tours and prizes.

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Multiple boats at your disposition.

Enjoy a safe and fun day on the water!

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Find unique, beautiful spaces for your special event.

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Travel the World

Join us on these upcoming tours & adventures.

Greece: In the Footsteps of Paul the Apostle

March 18, 2025 - March 28, 2025

Paul the Apostle, the prolific writer of the New Testament letters, was one of the first Christian missionaries. Trace his journey through the ancient cities and pastoral countrysides of Greece and Turkey. Join us on this 11-day tour, which includes a 3-night cruise, and let history and faith inspire you.

Learn More>>

Danube Delights Emerald Star

May 24, 2025 - May 31, 2025

From the vibrant streets of Budapest to the historic charm of Munich, this all-inclusive, 8-day voyage aboard the luxurious Emerald Star is designed to immerse you in the rich cultures, breathtaking landscapes, and timeless traditions of the Danube River.

Create Memories That Will Last Forever (And Then Some)

Luxury travelers and adventure seekers rely on Proficient Travel, Miami’s top travel agency and travel consultant, to plan dream vacations and destination weddings. No second guessing your next getaway, we take care of all the logistics while you show up for fun. The following are just some of the experiences we specialize in.

BUCKET LIST TRIPS

DESTINATION WEDDINGS

CORPORATE RETREATS

GROUP GETAWAYS

Benefits of Booking with a Travel Consultant

When you plan your vacation with a travel agent, you get personalized service from experienced travel experts.

• No extra cost & fees
• We do all the planning for you, saving you time!
• Access to better deals & rates
• No second guessing - you're matched with the perfect vacation
• Stress-free travel
• Customer service you can rely on

Passport Validity

You probably know that if you want to travel internationally, you need a passport. But did you know your passport needs to be valid for at least six months after your intended return date? Few people are aware of this fact. If your passport expires within six months of your return date, you could be denied boarding or entry to your destination. Before you book your next international trip, make sure your passport expires beyond six months of your return date.

Proficient Travel offers a passport and visa service through G3 Global Services, and can help expedite your passport in as few as 7 days. 

Latest Blog Posts

A complete guide to traveling to spain.

Spain has always been an alluring destination for travelers. Its stunning architecture, rich history, and delicious cuisine have captivated the hearts of many. With plenty of must-visit… Read more

Travel to Greece: A Rich Blend of History, Nature and Mediterranean Delights

Greece is an enchanting country with a diverse landscape like its ruins, beaches, and hidden hamlets. The country is… Read more

What our clients are saying

Trip to Italy

We got to work with Noelia at Proficient Travel to help plan our recent vacation to Italy and she was a dream to work with. She truly made our planning process seamless and stress free. Since the beginning we trusted her to help us coordinate our hotels and transportation and everything was planned to the T. I would definitely recommend Proficient Travel for your future travel planning needs. "Payal"

Destination Wedding

My wife and I have worked with Gyna at Proficient Travel to help plan our destination wedding at Moon Palace Cancun. Since then we have trusted them to help plan cruises, anniversary getaways, and we recently had another perfect vacation in Jamaica. I highly recommend Proficient Travel for travel planning needs. "Sunny"

All-Inclusive Family Vacation

We went to Riu Palace Costa Mujeres in Mexico, We had an amazing time everything was great we loved it and the people were very nice. The hotel was beautiful and brand new .. Definitely will go back . Noelia Gisbert was great she really helped us and we will definitely be booking our next trip with her . "Ismary"

Proficient Travel, Inc. Miami, FL (305) 940-4150 [email protected]

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Welcome to Express Travel

Express Travel has been in business since 1989. Our service standards are one of the highest in the industry earning us numerous awards and recognitions including: national Travel Agency of the Year, top ten woman owned company in the State of Florida, one of the top Hispanic companies in the nation, State of Florida’s Business Ambassador, among others.

The secret to our success lies in our people. Our team of dedicated and knowledgeable travel professionals have extensive industry experience and know how. More importantly, they are always ready to go the extra mile for our customers providing outstanding customer service. A vast majority of the Express Travel family, has been with the company since our very beginnings. What does that mean to our customers? They are assured of dealing with experienced, qualified professionals, every time services are rendered.

Our comprehensive menu of worldwide services include corporate, vacation, cruise, groups, meetings and incentives and study abroad departments, assure our customers that any and all of their travel needs can be taken care of.

We look forward to your business and exceeding your expectations.

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mint lifestyle & travel

MINT is a luxury concierge company leveraging years of relationships and travel experience to deliver our clientele the best accommodations and VIP treatment.

We design tailor made experiences for clients and keep an eye on every aspect of travel and entertainment spending.

EXCLUSIVE ACCESS

 We source and book last minute or sold out tickets for the most sought after events around the world. 

THE MINT NETWORK

We represent an elite network of accomodations and contacts gathered over years of travel experience.

INCENTIVE TRIPS

We redefine employee perks by offering concierge travel incentives to employees or directors. 

GROUND TRANSPORTATION

Seamless, reliable and consistent ground transportation solutions for VIP travelers around the world.

We leverage our extensive network of suppliers, venues and A-listers to conceptualize and execute events for our clients. 

&  GOVERNMENTS

We specialize in catering to the needs of government delegations, heads of state and dignitaries.

CORPORATE TRAVEL

We design tailor made activities during your trip according to your interests and your schedule. 

YACHT CharterS

MINT specializes in customized, 5-star luxury mega yachts. Our professionally trained advisors coordinate every detail of your experience.

PRIVATE JETS

Aviation doesn’t need to be a travel headache. Our industry-leading travel solutions respond to the most demanding of situations, taking the stress away from planning while offering convenience and value.

EXOTIC CAR RENTAL

Through MINT’s exclusive partnerships, our clients gain access to a unique fleet on a preferential basis and at a preferential price.

ESTATE RENTALS & MANAGEMENT

Over the course of many years, we have acquired a wealth of experience in managing some of the finest estates.

PERSONAL SHOPPING

Our Personal Shopping team located across the globe can find any luxury fashion item you desire.

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Explore Cuba!

Explore the most popular destinations on the island, from the authentic colonial Havana, to Baracoa, the first village founded in Cuba in 1492. 

Pinar del Río

Santiago de cuba, the best prices ... always with us.

Miami - Havana - Miami

February, March, April, May, June From:

Miami - Nassau - Miami

Miami - Cancun - Miami

Miami - Punta Cana - Miami

Get to know cuba with us.

We provide customized services for groups and individuals traveling to Cuba. We specialize in group and Business travel. Experience Cuba through our amazing travel programs, carefully crafted to help you explore the many facets of Cuba through vibrant encounters and unforgettable experiences. Let us take care of every detail, from the moment you land to the minute you say !Adios! to this incredible island nation!

Civil Society Program

Gender Program

Cuban Education System Program

We've got you covered, marazul has led the industry in pursuit of the freedom of americans to travel & the right of cuban-americans to reconnect with their families. as the leading cuba travel provider, we have provided excellent service for clients & groups for almost 40 years. travel to cuba remains legal, and it has always been one of the safest destinations for us travelers in the world., join our theme specific programs and take an in-depth look at cuba; learn about its unique educational system, world leading healthcare, renowned disaster relief efforts, african roots, unique cuisine and its famous music and dance. explore its magical beaches and cayos, or take a trip to the mountains to enjoy enchanting waterfalls, cocoa farms, tobacco farms, and more want to visit colonial cities and unesco world heritage sites it’s never been a better time to travel to cuba–we’ve got you covered, hotels deals.

Whether you are traveling with your family to visit your loved ones or you are a part of a delegation or licensed group, or individuals that fall within the 12 travel categories, we help you find the perfect accommodations in Cuba! Marazul offers expert advice and flexible reservations in any hotel in Cuba.

Melia Santiago de Cuba

Melia Las Antillas

Iberostar Heritage Casa Granda

Melia Cohiba

Melia Habana

Iberostar Parque Central

Starfish Cuatro Palmas

Featured car deals.

Marazul will find you the best deals and latest car rentals in Cuba. We offer the most convenient and affordable rental because we customize our offer to fit your needs. With Marazul you can choose your car, make the reservation, prepay it in the United States and choose your pick-up site in Cuba, in most cases your car is ready at the airport upon arrival or at your Hotel when you check-in, saving you time and money!

Intermediate

Why Travel with Marazul?​

Marazul, as the oldest and largest continuously operating travel agency to cuba, has been committed since 1979 to providing a bridge of understanding between the people of both countries by offering the entire range of travel services including air and visa arrangements, family reunification assistance, and the most specialized group programs in all areas of interest., through our deep ties with our cuban partners, educational institutions, ministries, mass organizations, and cultural and religious centers, we encourage and guarantee the highest levels of exchange between our two peoples. marazul practices and promotes ethically and socially responsible travel to cuba., recent news.

Checkout latest news and articles from our blog

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© Marazul 1979 - 2019. Marazul Miami Travel is registered with the State of Florida as a seller of Travel registration ST38933.

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Live your best life with Miami Lifestyle VIP

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Live your best life with Miami Lifestyle VIP's luxury concierge services. You have discriminating taste. We have the resources and connections to deliver an exceptional lifestyle experience. Whether you're a long-time Miami local, a regular visitor, or just planning the trip of a lifetime, we make every moment unforgettable. From luxury transportation via private jets, yachts and sports cars, to world-class accommodations and exclusive tickets to sold-out events, with MLV's elite lifestyle management services, everything Miami has to offer is at your fingertips. Need a personal shopper or bodyguard for the evening? No request is too big or too small. Just say the word, and we're at your service.

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Remote Guest Care Support Agent

Company overview.

At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacations at a great value. As a valued member of our team, you'll actively contribute to developing exceptional travel experiences and unforgettable moments, every single day. Your Carnival journey begins here!

Our Culture Essentials

Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.

• Respect & Protect
• Listen & Learn
• Communicate

Responsibilities

Job description.

The Guest Care Support Agent is responsible for providing courteous and competent services to ensure all guests requests are provided in a timely and efficient manner. This position is responsible for communicating and responding via written correspondence and inbound/outbound contact to guests for post-cruise concerns related but not limited to Weddings, Jones Act, Travel Services, Bon Voyage, Group Amenities, Property Recovery, Lost & Found, Photos, CCL Business Development Managers, International, Consumer Agency, Security/Sensitive Matters, Sail & Sign, Travel Hotline and any other issue in a prompt, compassionate and professional manner. 

Job Functions:

• Reviewing/investigating and responding to guests concerns/calls related but not limited to Weddings, Jones Act, Travel Services, Bon Voyage, Group Amenities, Property Recovery, Lost & Found, Photos, CCL Business Development Managers, International, Consumer Agency, Security/Sensitive Matters, Sail & Sign, Travel Hotline and any other issue with promptness, compassion, and professionalism. Ensure delivery of timely updates to guests on matters requiring thorough research, maximizing early resolution of issues, minimizing further problems for guests, and keeping guests always updated. Continuously leverage extensive knowledge of the products, empathy, and complaint resolution skills to ensure high levels of guest satisfaction and foster brand loyalty. Sustain an optimal and feasible level of productivity and quality standards by consistently balancing work demands with available resources and time constraints
• Contact guests as per their request and/or on escalated matters as outlined in department policies and procedures. Ensure comprehensive and effective responses in order to support the guaranteed customer satisfaction
• Contact appropriate individual or department (i.e. security, shipboard guest services, hotel operations, accounting, and Care Team) as necessary to handle guest call, request, or issue, and follow up with guest to ensure their request has been resolved to their satisfaction
• Engage with Lead Agents and/or leadership team promptly and proactively on “challenging” guests, recurring themes, and sensitive issues with media potential for immediate action.  Gather information required to fully investigate and respond to complaints, guest inquiries, and complex queries which includes evaluating guest lifetime value and complaint history to determine if additional consideration is needed
• Assist Support team with administrative tasks, as needed (ability to flex responsibilities as work volume dictates, i.e. assist with photo/video case research, PRU, correspondence call-backs)
• Initiate iCare files and accurately document guest interaction, issue type, detailed information regarding root cause of the issue and resolution. Maintain and input precise compensation data to ensure refunds/credits are processed correctly
• Regularly partake in structured Q&A meetings, dedicating time to dig into specific cases, share valuable insights, and engage in constructive feedback sessions. Support the regular identification and sharing of lessons learnt from complaints, members inquiries and complex/ escalated issues which can be used for service improvement

Required for all Jobs:

Performs other duties as assigned

Complies with all policies and standards

Qualifications:

• Education:  High School diploma required; Associate degree in business administration or business management preferred
• Work Experience:  1+ years Customer service experience, call center environment, in travel or similar industry required.  Experience handling a high volume of customer escalations required.

Knowledge, Skills & Abilities:

• Proficient in Microsoft Outlook, Word/Excel.
• Technical knowledge and adept at navigating multiple programs and applications simultaneously
• Strong conflict resolution and de-escalation skills
• Ability to work independently to resolve problems and queries based on experience
• Strong keyboarding skills and ability to work with multiple computer applications
• Excellent English written/verbal communication skills
• Exceptional telephone skills - Friendly and pleasant manner along with active listening and a willingness to engage with callers (incoming and outgoing)
• Proficiency with computers, especially with regards to CRM software
• Track record of delivering exceptional guest or client experience. Customer focus and adaptability to 
• different personality types
• Ability to multi-task, set priorities and manage time effectively
• A patient and empathetic attitude
• High detail oriented and thorough with excellent documentation skills and sense of personal accountability

Physical Demands : Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. 

Travel:  No travel.

Work Conditions:  Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Specific Work Conditions:  Weekend and Holiday shifts are required. Assigned schedules will vary and may be changed at any time based on business need.

The hourly rate for this position is $17.00.  Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. 

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
• Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. 
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• On-site preschool program, and wellness center at our Miami campus

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 

Employee Benefits

Hybrid work environment.

Empowering work-life integration and flexible opportunities for your personal and career success

Wellness Programs

Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym

Cruise Benefits

An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway

Parental Programs

Generous parental leave time and adoption assistance programs

Retirement Plan

Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions

Employee Stock Purchase

Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value

In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans

In our virtual contact center, we're all about unlimited growth opportunities and creating a supportive, inclusive environment. We believe in fostering professional development and providing our team members with the tools and resources they need to excel in their roles. Our community values diversity, ensuring that everyone feels respected and supported in a welcoming atmosphere where personal and professional growth knows no limits. Above all, we're committed to delivering an exceptional guest experience, making customer satisfaction a top priority in everything we do.

I love the variety in my work at Carnival. Each day brings new challenges that require creative thinking. Collaborating with different team members on projects keeps things fresh and interesting, making every day unique and exciting. Moreover, being part of Carnival means being part of a culture that values initiative and fosters continuous improvement. This sense of empowerment fuels my passion for what I do and inspires me to strive for excellence every day.

Miguel Fleet Technical Document Center Manager Summit Seeker

Carnival is a great place to learn and grow.

Tyrone Lost Mail Clerk Chess Master

Carnival’s culture is fun, welcoming, vibrant, flexible, fast-paced, diverse, and innovative. Carnival welcomes guests from all over the world to sail on our ships. Our crew members are caring and make the guest experience awesome. The fun continues to connect shoreside where I have an opportunity to interact with employees from all levels of the organization to assist them with their HR questions. From the guest to shoreside experience, we embrace the FUN!

Annelys HR Services and Shoreside Immigration Supervisor Fitness Guru

Carnival has been instrumental in my personal growth by providing opportunities to step out of my comfort zone and develop essential skills like flexibility and teamwork. Professionally, their commitment to continuous learning and career development has empowered me to take on new challenges and advance in my field.

Conchita Senior Revenue Business Analyst Culinary Explorer Restaurant Explorer

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Megabus riders shocked after company ceases operations in Texas: 'It's a big loss'

HOUSTON, Texas (KTRK) -- Destiny Canty is visiting Houston from Georgia.

She was trying to get to Austin on Friday afternoon, but she was surprised to learn she could no longer get there using Megabus.

"It kind of inconveniences a lot of people," she said while scrambling to find another transportation option.

Megabus is a low-cost bus service that began operating in Texas in June 2012.

The company, whose fares start at $1, operated in Houston, Dallas, Fort Worth, San Antonio, and Austin when it came to the Lone Star State.

They ceased transportation to and from any of those cities as of last Friday.

"It's a big loss," according to Mustafa Tameez of Transportation Advocacy Group - Houston .

"We need transportation options that are affordable," he said. "Megabus was one of those affordable options that we don't have available anymore."

A spokesperson from Megabus said their services will continue in 500 other cities across North America.

Coach USA, which is the parent company of Megabus, filed for bankruptcy earlier this year.

Do Megabus riders in Texas have other options when it comes to affordable bus travel?

ABC13 spoke with some riders who said they will use FlixBus or Greyhound in the future.

Chanell Wilder came to town on a FlixBus Friday afternoon after previously using Megabus to get back and forth from Dallas.

"It's only been a few days. I miss it already," she said.

That company described the decision to leave the area as "difficult" in a statement to ABC13.

The statement also said they'd let ABC13 know if anything changes when it comes to adding routes back to Texas in the future.

For news updates, follow Chaz Miller on Facebook , X and Instagram .

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