lufthansa travel agent contact number uk

Lufthansa London Office

Deutsche Lufthansa AG, commonly known as Lufthansa, serves as the flag carrier and largest airline of Germany. As of May 2024, through hubs in Brussels, Frankfurt, Munich, Vienna, and Zurich, and via many direct connections, the Lufthansa Group airlines transport passengers to over 310 destinations in 101 countries worldwide, including United Kingdom (UK).

Contact Lufthansa

Lufthansa offers scheduled flights between London and Frankfurt.

Queries handled by Lufthansa London Office including:

• Flight Ticket Booking
• Flight Ticket Cancellation
• Flight Ticket Rescheduling
• Web / Online Check-in
• Airport Counter Check-in
• Self Service Kiosk Check-in
• Unaccompanied Minor
• Baggage Allowance
• Duty Free Allowance
• Flight Information
• Airport Lounges
• Visa Information
• In-Flight Meals
• Missing Luggage
• Immigration Services
• In-Flight Wifi
• Airport Wifi
• In-Flight Entertainment
• Airport Facilities
• Delayed Flights
• Lufthansa Codeshare
• Lufthansa Duty Free
• Promotional Fares
• Animals and Pets
• Lufthansa Lounges
• Concierge Services
• Airport Transfers
• Sports Equipment
• Airport Transportation
• Seats Enquiries and Selection
• Lufthansa Mobile App
• Visa on Arrival
• Transit Information
• In-Flight Duty Free
• Receipts and Refunds
• Travel Insurance
• Star Alliance Codeshare
• Lufthansa Holidays
• Miles & More

If you cannot find the answer from a local agent, please contact the Lufthansa Service Center in Germany as stated below.

Questions about the Lufthansa Share? General inquires about the Lufthansa Group? Comments on our Website? On this page, you can send us a message on these issues.

I am looking for information about ..., flights, bookings, prices, reservations and customer relations.

Information about flights, bookings, prices, reservations and customer relations is available  here .

Miles & More frequent flyer programme

You can find more information about Miles&More, such as FAQs, e-mail contacts etc here .

Investor Relations

Information is available on our Investor Relations-website , which also includes a list of various Investor Relations contacts for private and professional investors

Enquiries from journalists

For detailed information, please visit our Press Counter . Here you will find a list of press contacts for specific issues.

Financial and sustainability reporting

Annual Reports and other documents are available here , publications on the topic of sustainability can be found here .

Job vacancies, work experience, dissertations

For information about job vacancies, work experience, dissertations etc. please visit our website and click on Jobs & Career. The names of the people to contact are listed under the relevant heading.

A career in the cockpit

Comprehensive information about a career as a Lufthansa pilot is available on the Internet at lufthansagroup.careers  and on the website of the flight school  european-flight-academy.com . You can also find contacts for other related matters.

A career as a flight attendant or at check-in

For full information about service professions at Lufthansa, please visit our website and click on Jobs & Career . Contacts for information about other jobs are also listed there.

Corporate Citizenship

Thank you for your interest in a cooperation with the Lufthansa Group.  

We are happy to receive inquiries exclusively via our online form:

Request Cooperation

Unfortunately, we cannot consider applications for cooperations submitted by e-mail, mail or telephone.

For more detailed information about our current engagements please go to www.lufthansagroup.com/en/responsibility/corporate-citizenship . Usually we focus on those engagements; however, we will happily review your request.

Advertising material, posters and pins

You can find a wide range of Lufthansa accessories in the Lufthansa WorldShop . Pictures of aircraft etc. can be downloaded from our Photo Library . Please note the copyright regulations.

We regret that we do not have sufficient manpower to handle enquiries about advertising material, such as pins, ballpoint pens etc. Thank you for your cooperation.

Lufthansa Ambient Media

Thanks to direct and intensive contact with passengers, Lufthansa advertising media offer a unique advertising environment. You can find more information here . Lufthansa Ambient Media Deutsche Lufthansa AG Lufthansa Aviation Center LAC Airportring D-60546 Frankfurt info.ambientmedia(at)lufthansa.com ambientmedia.lufthansa.com

Sale of used seats

If you are interested in buying a seat from a Lufthansa aircraft, please contact: Lufthansa-Sitzverkauf Juergen Rumstig +49 (0)69-696-93485 juergen.rumstig(at)dlh.de

Baggage auction

If you would like to take part in an auction of unclaimed baggage, please contact: Auktionshaus Clesle Kanaustraße 13 79336 Herbolzheim Website:  www.kofferauktion24.de

Supply Chain Management

To download the supplier manual and for further purchasing information please click  here .

Lufthansa Group

The Lufthansa Group is a global aviation group with aroud 240 subsidiaries.

Key data on sustainability

Corporate responsibility, that is to say sustainable and responsible entrepreneurial practice, is an integral part of our corporate strategy. It means that we are committed to creating added value for our customers, employees and investors and to meeting our responsibilities toward the environment and society.

Current news from the Lufthansa Group

Current News

Detailed financial information

About Cookies

This website uses cookies. Those have two functions: On the one hand they are providing basic functionality for this website. On the other hand they allow us to improve our content for you. Find more information regarding cookies on our Data Protection Declaration and regarding us on the Imprint .

These cookies are needed for a smooth operation of our website.

Lufthansa Passenger Care

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Lufthansa Customer Service & Help

When traveling with Lufthansa, it is important to know how to access their customer service and support. Lufthansa provides assistance in various areas, including flight information, reservations, lost or damaged luggage, customer relations, and their frequent flyer program. Additionally, Lufthansa offers a mobile app that passengers can download for added convenience.

Contact Information

• Website: https://www.lufthansa.com
• Phone: +1 800-645-3880

Help, Tips, & Info on Airlines and Flying

Beyond the customer service info provided here for Lufthansa airlines (LH) , we have much more information to help guide you on your air travel:

• Get a comprehensive overview of the world’s airlines , where you can also drill down and see info on specific airlines.
• To understand the inner workings of LH, read about the corporate structure and Lufthansa's operations .
• Details on LH Lufthansa baggage fees and restrictions can be found here.
• Track and status any Lufthansa flights and avoid unexpected delays or flight cancellations.
• Should you be considering flying on Lufthansa with your pet, consider these restrictions so you’ll be best prepared.
• Use a third party (or iFly) when doing your flight research. To get the cheapest flights on Lufthansa , you’ll need to see various sources as each can vary considerably.
• If you have a question about Lufthansa's check-in process , you can ask an agent at the ticketing counter.
• Want to know what it's going to take and cost to change your flight ticket with LH airlines ? Look no further.

For more details about this airline, including baggage policies, pet policies, and other information, check out the Lufthansa Guide .

Get Lufthansa real-time status info here .

Keep in mind that this information can change at any time, so it is best to check with the official airline website for the most accurate and up-to-date information.

Find more help here for your journey through the airport

Lufthansa London Office

Deutsche Lufthansa AG, commonly known as Lufthansa, is the flag carrier and largest airline of Germany. The airline's operations include scheduled passenger and cargo services to more than 170 destinations worldwide including United Kingdom (UK).

Contact Lufthansa

Lufthansa offers scheduled flights between London and Frankfurt.

Queries handled by Lufthansa London Office including:

• Flight Ticket Booking
• Flight Ticket Cancellation
• Flight Ticket Rescheduling
• Web / Online Check-in
• Airport Counter Check-in
• Self Service Kiosk Check-in
• Unaccompanied Minor
• Baggage Allowance
• Duty Free Allowance
• Flight Information
• Airport Lounges
• Visa Information
• In-Flight Meals
• Missing Luggage
• Immigration Services
• In-Flight Wifi
• Airport Wifi
• In-Flight Entertainment
• Airport Facilities
• Delayed Flights
• Lufthansa Codeshare
• Lufthansa Duty Free
• Promotional Fares
• Animals and Pets
• Lufthansa Lounges
• Concierge Services
• Airport Transfers
• Sports Equipment
• Airport Transportation
• Seats Enquiries and Selection
• Lufthansa Mobile App
• Visa on Arrival
• Transit Information
• In-Flight Duty Free
• Receipts and Refunds
• Trip Insurance
• Star Alliance Codeshare
• Lufthansa Holidays
• Miles & More

If you're unable to find the answer from local agent, please contact Lufthansa Service Center in Germany as stated below.

Before boarding to Lufthansa, you may want to check the information for:

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Lufthansa London, UK Airport Office Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy

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Lufthansa London, UK Airport Office Phone number, Address, Email, Working hours, Google map location

Lufthansa London Airport Office Address: London Gatwick, London, UK

Reservation office telephone contact numbers: 44(0) 371 945 9747

Working hours: 

Official website : http://www.lufthansa.com/

Online Check-in : www.lufthansa.com/online check-in

Check your flight status here : www.lufthansa.com/flightstatus

baggage services telephone contact numbers: 44(0) 371 945 9747

For baggage inquiries : Lufthansa baggage inquiries

Baggage lost and found :

If you click the above link, a form will be opened. Fill and send that form.

E-Mail : [email protected]

Address : Deutsche Lufthansa Aktiengesellschaft, Gepäckermittlung D-60546 Frankfurt/Main, Germany

Fax : 0049 (0)69 690 55171

Lufthansa Airlines Customer Care Support

Lufthansa airlines baggage allowance.

How to Web Check-in in Lufthansa Airlines?

Procedure to do web check-in or online check-in Lufthansa Airlines

• Visit https://www.lufthansa.com/us/en/online-check-in
• Enter PNR number or booking reference number
• Enter the passenger’s last name.
• Confirm  ‘Start Check-in’.
• Confirm the details. You can select your seat
• Print the boarding pass

How to change mistakes in your name, flight date and refund ticket in Lufthansa Airlines?

Click the above link to view the procedure to change flight date / postpone / cancel the booked flight and get refund in Lufthansa Airlines.

How to complaint about the lost personal property in Lufthansa Airlines?

For the lost items on aircrafts or in any of the Lufthansa lounges, you can report on arrival or contact through phone or email or contact

• At the baggage tracing desk at the airport or
• At the service counter at the airport.

If any individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival:

• At the service counter at the airport

Note: Reporting the loss at a later date can only be accepted if this is made in writing online within seven days.

Lufthansa Airline call center / service center

Internet Service Center:

Phone: +371 6 785 2199

Opening hours: Monday – Sunday: 09:00 – 19:00 (customer support in English)

Cargo eServices support

If you have any questions regarding booking inquiries, price / loadability inquiries, dangerous goods inquiries, billing, claims settlement, statements and other information on air freight on eServices, please contact eChannel Helpdesk.

By phone: +49 (0) 18 02/737 737 (local rate Germany) or By email:   [email protected]

Email: lhcargo @ dlh.de

Fax: 01802 747 747 ** (** From the German landline network: Costs 0.06 EUR / min. From mobile networks: Costs for calls max.0.42 EUR / min)

Cargo Service Center:

Tel: 0180 6 – 747 100 ( From the German landline network: calls cost €0.20/min. From mobile phone networks: max. 0.60/min).

Lufthansa Airlines Offices Worldwide

Find  Lufthansa Airlines   Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Special assistance

Travel during pregnancy in lufthansa airlines.

Pregnancy rules :

• Expectant mothers can travel in Lufthansa Airlines   till 36 th week of the Single pregnancy and 32 week for multiple pregnancy.
• Expectant mothers beyond the   28th week of their pregnancies   carry a current letter from a physician 
• you must apply for medical clearance by submitting a medical information form (MEDIF): Download PDF
• For any special assistance queries, contact: https://www.lufthansa.com/us/en/mobility-partner-program-healthcare

Procedure to get medical clearance in Lufthansa Airlines

• Download medical application form (Part I is for requesting medical assistance and part II is for pregnancy assistance form)
• Send the completed application form to [email protected]

For more details, contact Airlines Health Services

Phone : N/A

Email : ​ [email protected]

Fax : +49 69 696 83 677

Types of Planes / Air craft available with Lufthansa

Total fleet: 268

• Airbus A319-100
• Airbus A320-200
• Airbus A320neo
• Airbus A321-100
• Airbus A321-200
• Airbus A321neo
• Airbus A330-300
• Airbus A340-300
• Airbus A340-600
• Airbus A350-900
• Airbus A380-800
• Boeing 737-300
• Boeing 747-400
• Boeing 747-8I
• Boeing 777-9

Queries handled by Lufthansa Customer care:

Flight Ticket Booking, Flight Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles & More

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Customer relations usa.

We welcome any comments you have about your travels with Lufthansa. Your feedback is especially helpful in our ongoing efforts to better meet your needs.

Ticket Refunds

Tickets purchased at a travel agency .

If you purchased an electronic ticket or a paper ticket from a travel agency (including online agencies), please contact your travel agent directly. Your travel agent is the responsible party to review and process any refund due.

Tickets purchased directly from Lufthansa 

All refunds due will be issued to the original form of payment in accordance with the conditions of the fare type purchased. Please note that some tickets are wholly non-refundable, or require a service fee, which will be deducted from the refund amount. 

If the ticket was purchased from Lufthansa directly and could not be used due to illness or death of the traveler, traveling companion, or immediate family member, please submit your request with the  respective documentation  to:

Lufthansa German Airlines Attention: Ticketing Refunds 1400 RXR Plaza, West Tower Uniondale, NY 11556

Please note that any refund in the above cases is dependent upon the fare type purchased.

Denied Boarding Compensation (DBC) vouchers 

Reimbursement requests for Denied Boarding Compensation (DBC) vouchers received from Lufthansa must be submitted via mail to: Lufthansa German Airlines Attention: DBC department 1400 RXR Plaza, West Tower Uniondale, NY 11556

It is suggested to send your DBC voucher via certified mail, registered mail, or courier service as lost vouchers can not be replaced or reissued. Please keep a copy of the voucher for your own records.

You can also check the status of a previously submitted DBC reimbursement request here ​ Should you suspect any fraudulent activity on a Lufthansa transaction, please report these charges directly to the card issuer by using the phone number found on the back of your credit or debit card. Your financial institution will process the inquiry/dispute directly with Lufthansa on your behalf.

Online feedback

If you live in North America you can submit comments via mail to the address below or by completing ​ our online contact form . Please fill in all requested fields to help us get back to you as quickly as possible. You will receive a response within 2 weeks from receipt of your feedback. For general information on travel with Lufthansa prior to your departure please contact your ​   ​ local reservation center.

Other communication channels

The more information you provide us, the faster we can assist you. When  contacting us via mail , you can use the following address, and it's important to include the information listed below: Lufthansa Customer Relations 1400 RXR Plaza, West Tower Uniondale, NY 11556

• Flight number and dates of travel
• Passenger ticket receipts and boarding passes
• Reimbursement requests for baggage related issues must include the airport reference number as well as original receipts. No copies, please.

When contacting us  via telephone , you can reach us at +1 (516) 738-4422 , please be sure to include the following information: Text telephone for hearing impaired (TTY): Please dial 711 and then 800 645 3880 for relaying to the TRS.

• your first and last name
• your daytime telephone number
• your e-mail address
• your postal address (if preferable)
• your flight number and dates of travel
• your booking (reservation) code
• and most importantly, please include your feedback

Dept. of Transportation contact information

Below you will find the contact information for the Dept. of Transportation (DOT), should you wish to contact them regarding an air travel complaint. U. S. Dept. of Transportation Aviation Consumer Protection Division, C-75 1200 New Jersey Ave., S.E. Washington, D.C. 20590 https://www.transportation.gov/airconsumer 

Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.

For anyone with a residence outside North America, please contact your ​ local Lufthansa office .