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Download our brochures to see a full system map, detailed downtown routes, and our bus stop information.

Waynedale via Broadway, Northcrest/1A Social Security & 1A River Cove

MAP & TIMETABLE

Time Corners, Georgetown

Canterbury via Purdue University Fort Wayne, Village Woods

Wells/Ludwig, Parkview

Southeast Local, Southgate Plaza

Franke Park, McKinnie

Anthony / Oxford – 7A Anthony via Creighton

Glenbrook / Northrop, Calhoun / Tillman

Brooklyn / Taylor, St. Francis / Gateway

Parkview MedLink

Glenbrook / Coldwater / Dupont Rd.

West Jefferson / Lutheran Hospital

LIBRARY BRANCH

Main Branch

900 Library Plaza Fort Wayne, IN 46802

Aboite Branch

5630 Coventry Ln Fort Wayne, IN 46804

Dupont Branch

536 E Dupont Rd Fort Wayne, IN 46825

Georgetown Branch

6600 E State Blvd Fort Wayne, IN 46815

Hessen Cassel Branch

3030 East Paulding Rd Fort Wayne, IN 46816

Little Turtle Branch

2201 Sherman Blvd Fort Wayne, IN 46808

New Haven Branch

648 Green St New Haven, IN 46774

Pontiac Branch

2215 S Hanna St Fort Wayne, IN 46803

Shawnee Branch

5600 Noll Ave Fort Wayne, IN 46806

Tecumseh Branch

1411 E State Blvd Fort Wayne, IN 46805

Waynedale Branch

2200 Lower Huntington Rd Fort Wayne, IN 46819

PARK/FACILITY

Parks & Recreation Administrative Offices

LOCATION/CROSS STREETS

E. State & Parnell

Bloomingdale Park

Sherman & Pape

Bowser Park

Reed & Fisher

Foster Park

3900 Old Mill Rd. Fort Wayne, IN 46807

Foster Park West

Winchester Rd.

Franke Park

3411 Sherman Blvd Fort Wayne, IN 46808

Hamilton Park

Spring & Cherokee

Hanna’s Homestead Park

Gay & Lewis

Headwaters Park

Clinton & Fourth

Indian Village Park

1701 Bluffton Rd Fort Wayne, IN 46809

Ivan Lebamoff Reservoir Park

2300 S Clinton St Fort Wayne, IN 46803

John Street Park

2538 John St Fort Wayne, IN 46803

Johnny Appleseed Park

Coliseum & Harry Baals Dr.

Kettler Park

5715 Buell Dr Fort Wayne, IN 46807

Leroy & Charlotte

Lafayette Park

Glencoe & Lafayette

Lakeside Park

1401 Lake Ave Fort Wayne, IN 46805

Lawton Park

1900 N Clinton St. Fort Wayne, IN 46805

McMillen Park

3900 Hessen Cassel Rd Fort Wayne, IN 46806

McCormick Park

3530 Harvester Ave Fort Wayne, IN 46803

McCulloch Park

1795 Broadway St Fort Wayne, IN 46802

Memorial Park

2301 Maumee Ave Fort Wayne, IN 46803

Northside Park

2400 Parnell Ave Fort Wayne, IN 46805

Packard Park

3311 Fairfield Ave Fort Wayne, IN 46807

Parkview Family Park

10902 Parkview Plaza Dr Fort Wayne, IN 46845

Promenade Park

202 W Superior St Fort Wayne, IN 46802

Rockhill Park

1500 Catalpa St Fort Wayne, IN 46802

Swinney Park

1600 W Jefferson Blvd Fort Wayne, IN 46802

Tillman Park

600 E Tillman Rd Fort Wayne, IN 46816

Waynedale Park

2900 Koons St Fort Wayne, IN 46809

Weisser Park

3201 S Hanna St Fort Wayne, IN 46806

Indiana Tech

1600 E. Washington Blvd. Fort Wayne, IN 46803

Indiana University Fort Wayne

2101 E Coliseum Blvd Fort Wayne, IN 46805

Ivy Tech Community College – North Campus

3701 Dean Dr Fort Wayne, IN 46835

Ivy Tech Community College – Coliseum Campus

3800 N Anthony Blvd Fort Wayne, IN 46805

Purdue University Fort Wayne

University of Saint Francis

2701 Spring St Fort Wayne, IN 46808

Fort Wayne Community Schools Routes

FWCS FACILITY

Amp Lab at Electric Works

1030 Swinney Ave Fort Wayne, IN 46802

#1, 2, 7, 10

Anthis Career Center

1200 South Barr Street Fort Wayne, IN 46802

Blackhawk Middle School

7200 E State Blvd Fort Wayne, IN 46815

Jeff H. Towles Montessori School

420 E Paulding Rd Fort Wayne, IN 46816

Kekionga Middle School

2929 Engle Rd Fort Wayne, IN 46809

Lakeside Middle School

2100 Lake Ave Fort Wayne, IN 46805

Lane Middle School

4901 Vance Ave Fort Wayne, IN 46815

Memorial Park Middle School

2200 Maumee Ave Fort Wayne, IN 46803

Miami Middle School

8100 Amherst Dr Fort Wayne, IN 46819

Northrop High School

7001 Coldwater Rd Fort Wayne, IN 46825

North Side High School

475 E State St Fort Wayne, IN 46805

Northwood Middle School

1201 E Washington Center Rd Fort Wayne, IN 46825

Shawnee Middle School

1000 E Cook Rd Fort Wayne, IN 46825

Snider High School

4600 Fairlawn Pass Fort Wayne, IN 46815

South Side High School

3601 S Calhoun St Fort Wayne, IN 46807

FACILITY & HOURS

Anthony Wayne First Church of God

Monday – Wednesday, 9:00 AM – 11:00 AM

6012 S Bend Dr Fort Wayne, IN 46804

Customer must walk no more than 2 blocks to destination

Autumn Woods

Fourth Thursday each month, 11:00 AM – 1:00 PM

1802 Chartwell Dr Fort Wayne, IN 46816

Beacon Heights Church of the Brethren

Wednesday, 9:30 AM – 11:30 AM

2810 Beacon St Fort Wayne, IN 46805

Bethlehem Lutheran Church

Tuesday – Thursday, 10:00 AM – 11:30 AM

375 S Anthony Blvd Fort Wayne, IN 46803

Blessed Portion

Every Friday at 7:00 PM

Corner of Wayne Street and Fulton Street

Community Harvest Food Bank

Saturday, 9:00 AM – 11:00 AM

999 E Tillman Rd Fort Wayne, IN 46816

ADDITIONAL RESOURCES

Connect Allen County

Monday – Friday, 8:00 AM – 5:00 PM

201 E Rudisill Blvd Fort Wayne, IN 46806

East Wayne Street Center

Monday & Wednesday, 1:00 PM – 3:00 PM

801 E Wayne St Fort Wayne, IN 46803

Emmanuel Lutheran Church

Tuesday, 9:00 AM – 11:45 AM

800 Green St New Haven, IN 46774

Faith Lutheran Church

Wednesday, 9:30 AM – 12:00 PM

170 E Pettit Ave Fort Wayne, IN 46806

Fort Wayne Rescue Mission

Daily: 7:00 AM – 5:00 PM

404 E. Washington Blvd. Fort Wayne, IN 46802

Gethsemane Lutheran Church

Thursday, 9:00 AM – 11:45 AM

1505 Bethany Ln Fort Wayne, IN 46825

Greater Mount Ararat Church

Third Thursday each month, 11:00 AM – 1:00 PM

2111 Edsall Ave Fort Wayne, IN 46803

Headwaters Church

First Thursday each month, 11:00 AM – 1:00 PM

2000 N Wells St Fort Wayne, IN 46808

Miss Virginia’s Food Pantry

Tuesday & Wednesday, 10:00 AM – 1:00 PM

1312 S Hanna St Fort Wayne, IN 46802

Neighborhood Health

Second Tuesday each month, 11:00 AM – 1:00 PM

3350 E. Paulding Rd Fort Wayne, IN 46816

New Haven Community Center

Fourth Tuesday each month, 11:00 AM – 1:00 PM

7500 SR-930 Fort Wayne, IN 46803

Pontiac Library

Second Thursday each month, 11:00 AM – 1:00 PM

Salvation Army Food Pantry

Tuesday & Wednesday, 1:00 PM – 3:00 PM

2901 N Clinton St Fort Wayne, IN 46805

St. Mary’s Soup Kitchen

Monday – Friday, 10:00 AM – 2:00 PM Saturday & Sunday, 10:00 AM – 12:00 PM

1101 Lafayette St Fort Wayne, IN 46802

St. Matthew’s Lutheran Church

Wednesday & Friday, 9:00 AM – 11:30 AM

2305 Goshen Rd Fort Wayne, IN 46808

St. Patrick Catholic Church

Wednesday, 9:00 AM – 11:00 AM

2120 S Harrison St Fort Wayne, IN 46802

Trinity United Methodist Church

609 Putnam St Fort Wayne, IN 46808

United Faith Presbyterian Church

Monday & Wednesday, 9:00 AM – 11:00 AM

1616 W Main St Fort Wayne, IN 46808

Wellspring Interfaith Social Services

Monday, Wednesday, Friday: 9:00 AM – 11:00 AM Tuesday: 4:00 PM – 6:00 PM Thursday: 2:00 PM – 4:00 PM Second Saturday each month: 9:00 AM – 11:00 AM

1316 Broadway Fort Wayne, IN 46802

Questions? Contact us or schedule travel training today!

801 Leesburg Road Fort Wayne, IN 46808

• News & Stories

OFFICE HOURS

Main Office: Monday-Friday: 8 AM – 5 PM

Central Station: Monday-Friday: 6 AM – 8:45 PM Saturday: 7 AM – 5:30 PM

Customer Service: (260) 432-4546

Main Office: (260) 432-4977

Telephone information lines are staffed between 5:30 AM and 8:30 PM weekdays, and 7:30 AM to 5:30 PM Saturdays.

© 2024 Citilink. A Service of the Fort Wayne Public Transportation Corporation.

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Notificación importante

Por favor, tenga en cuenta que las comunicaciones verbales y escritas de Citi podrían estar únicamente en inglés, ya que, tal vez, no podamos proporcionar comunicaciones relacionadas con los servicios en todos los idiomas. Estas comunicaciones podrían incluir, entre otras, contratos, divulgaciones y estados de cuenta, cambios en los términos o en los cargos, así como cualquier documento de mantenimiento de su cuenta.

Please be advised that verbal and written communications from Citi may be in English as we may not be able to provide servicing related communications in all languages. These communications may include, but are not limited to, account agreements, statements and disclosures, change in terms or fees; or any servicing of your account. If you need assistance in a language other than English, please contact us as we have language services that may be of assistance to you.

CITI TRAVEL with Booking.com

Introducing citi travel℠: your new go-to booking destination.

Now you can plan your next great escape with the Citi Travel portal. With over a million hotels, around the clock customer service and customizable options right from your Citi Mobile ® App, booking vacations is a breeze.

Citi Travel Portal Benefits

The citi travel portal offers perks to make your travel booking experience easier and more convenient., access to over 1.4 million hotel and resort options, competitive prices when booking flights, hotels, cars and attractions, 24/7 customer service support for your booking needs.

Citi Travel is powered by Rocket Travel Inc., part of the Booking Holings Group together with Booking.com

Citi Travel℠ Terms & Conditions

• Online. Travel bookings can be made through the Citi Travel site. All travel bookings require the use of a Citi eligible credit card.
• Calling the Citi Travel service center. Travel bookings can also be made by calling the Citi Travel service center at 1-833-737-1288 (For TTY: Use 711 or other Relay Service). All travel bookings require the use of a Citi eligible credit card.
• Confirmation . No Travel availability, or times of travel are confirmed until the tickets or travel documents have been issued.
• Travel Overview . Travel includes airline tickets, hotel accommodations, rental cars, and attractions (" Travel "). Travel reservations can be made online or by calling the Citi Travel service center. All Travel is subject to availability and restrictions of the relevant Supplier. Travel may not be booked for minors traveling unaccompanied by an adult. Citi has the final authority on all decisions regarding Travel ticketing, pricing and availability and the interpretation of these Travel Terms and Conditions.
• Taxes, fees and surcharges that are collectible by Rocket Travel Inc. are subject to change without notice.
• Airline, hotel, car rental, vacation, and attraction/excursion company participation may vary from market to market.
• All bookings made by Rocket Travel Inc. shall comply with all applicable U.S. laws, rules and regulations including, without limitation, sanctions issued by the Office of Foreign Assets Control. Such sanctions may prevent Rocket Travel Inc. from offering travel to specific destinations or individuals. To assist Rocket Travel Inc. with its compliance with laws, rules and regulations, Rocket Travel Inc. may ask You for additional information. Any booking made, or in good faith believed to be made, in violation of U.S. law, will be cancelled by Rocket Travel Inc., in its sole discretion, with no liability to You other than to issue a refund, if permitted by law.
• Transactions made through the Citi Travel portal. All transactions are NON REFUNDABLE and NON CHANGEABLE unless permitted by the terms disclosed at time of booking. You can find a complete list of travel terms and conditions on https://search.travel.citi.com/info/termsofuse.html . No shows are non-refundable and will result in a forfeiture of all payments made by You in connection with the reservation, without credit due.

A small number of air carriers may require Rocket Travel Inc. to confirm flight availability when booking. If there is any issue with availability, you will receive an email regarding the status of your booking.

• Travel Changes by You. Changes to bookings are subject to the Supplier's policies, and the fees and conditions described in these terms and conditions. Any additional costs due to a permitted change are your responsibility and will be collected in U.S. dollars with a credit card in Your name. Any change, cancellation or additional collection fees imposed by the airline, hotel, car rental company, or activity provider are the responsibility of the traveler.
• Travel Changes and Cancellations by the Supplier. Airline, hotel, car rental, and tour operator schedules, terms, points of service and fares are subject to change without notice by the Suppliers. Airline schedule changes, flight cancellations and interruptions, oversold flights, hotels, and attractions are outside of the control of Rocket Travel Inc. These situations must be remedied by the applicable travel Supplier and may be subject to Federal or State Regulations. If an airline declares bankruptcy, it is not obligated to carry You or to refund tickets issued before the bankruptcy. Rocket Travel Inc. is not allowed to refund tickets on airlines that have declared bankruptcy. Money given to Rocket Travel Inc. immediately becomes the property of the airline and Rocket Travel Inc. is required by law to comply with the airline's orders.
• Liability Disclaimer. Rocket Travel Inc. acts only as an agent for the Supplier in regards to travel and the travel-related services, and assumes no liability for injury, damage, loss, accident, delay or irregularity which may be caused due to defects in the travel products, acts of God, war, riots, or by any company or person involved in carrying out travel arrangements. Rocket Travel Inc. reserves the right to accept minor adjustments to the booking confirmation provided by the Supplier, where applicable. In the event of the Supplier cancels a booking prior to departure, a full refund will constitute a full settlement of all liability. To the extent applicable, a passenger's ticket(s), when issued, or electronic reservation, shall constitute the sole contract between the Supplier and the purchaser and/or passenger, and Rocket Travel Inc. shall have no liability for any actions or omissions of the Supplier. Rocket Travel Inc. is not responsible for any changes initiated by the passenger after departure.
• Contacting Rocket Travel, Inc. If there are any questions regarding Rocket Travel, Inc.'s full terms and conditions, please visit https://search.travel.citi.com/info/termsofuse.html Rocket Travel, Inc. 641 West Lake Street, Ste. 102 Chicago, IL 60661 Email: [email protected]
• Seller of Travel Registration Numbers Agoda International USA LLC, part of the Booking Holdings Inc. group of companies, and its relevant affiliates, including Rocket Travel Inc., facilitates the booking of the travel arrangements for You on behalf of the Citi Travel center. State Seller of Travel registration numbers (or equivalent) for Agoda International USA LLC in the states that require registration are: California (#2149788-50) (registration as a Seller of Travel does not constitute approval by California; Agoda International USA LLC is not a participant in the Travel Consumer Restitution Fund); Florida (#ST43421); Hawaii (#TAR-7458); and Washington (#604-161-566).

To provide you with extra security, we may need to ask for more information before you can use the feature you selected.

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Citi is not responsible for the products, services or facilities provided and/or owned by other companies.

Por favor, tenga en cuenta que las comunicaciones verbales y escritas de Citi podrían estar únicamente en inglés, ya que, tal vez, no podamos proporcionar comunicaciones relacionadas con los servicios en todos los idiomas. Estas comunicaciones podrían incluir, entre otras, contratos, divulgaciones y estados de cuenta, cambios en los términos o en los cargos, así como cualquier documento de mantenimiento de su cuenta. Si necesita ayuda en un idioma distinto al inglés, por favor, comuníquese con nosotros, ya que tenemos servicios de idiomas que podrían serle útiles.

Share Your Screen With A Phone Representative

During your call, you may be asked to share your screen for a faster, more efficient experience. If you agree, the phone representative you're speaking with will give you a Service Code to enter below.

If you need assistance from a Citi representative, contact us via chat or phone

Find cheap Citilink flights

Search hundreds of travel sites at once for deals on citilink flights.

Save 22% or more Compare multiple travel sites with one search.

Free to use There are no hidden charges or fees.

Filter your deals Choose cabin class, free Wi-Fi and more.

FAQs about flying with Citilink

What is citilink's carry-on size allowance.

On board Citilink flights, cabin baggage should not exceed 22x14x9in. If your hand luggage is bigger, the Citilink assistance team will most likely ask you to pay extra for checked luggage.

Where does Citilink fly to?

Citilink offers direct flights to 45 cities in 5 different countries. Makassar, Surabaya, and Jakarta are the most popular cities covered by Citilink.

What is Citilink’s primary hub?

Citilink concentrates most of its flight operations in Jakarta.

How does KAYAK find such low prices on Citilink flights?

KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Citilink.

What’s the cheapest route that Citilink flies?

In the last 72 hours, the cheapest route flown by Citilink found on KAYAK was from Jakarta to Singapore, with a price of $86 for a round-trip.

What are the most popular airports for Citilink flights to depart from?

With 35 Citilink flights departing each week, Jakarta Soekarno-Hatta Intl airport is the most popular airport for Citilink flights to depart from. The most popular destination from this airport is Balikpapan. The next most popular departure airport is Jakarta Halim Perdana Kusuma airport, with 13 Citilink flights departing from there each week.

Is Citilink part of an airline alliance?

No, Citilink is not part of an airline alliance.

How many destinations does Citilink fly to?

In total, Citilink flies to 48 destinations.

MISSING STRING [AIRLINE_REVIEWS_SECTION_TITLE]

Traveler rating:, citilink flight status, citilink route map - which destinations does citilink fly to, all citilink flight routes, top citilink flight routes.

• Jakarta Soekarno-Hatta Intl Airport to Makassar
• Jakarta Soekarno-Hatta Intl Airport to Surabaya
• Jakarta Soekarno-Hatta Intl Airport to Denpasar
• Denpasar to Jakarta Soekarno-Hatta Intl Airport
• Surabaya to Jakarta Soekarno-Hatta Intl Airport
• Jakarta Soekarno-Hatta Intl Airport to Medan
• Medan to Jakarta Soekarno-Hatta Intl Airport
• Surabaya to Denpasar
• Jakarta Soekarno-Hatta Intl Airport to Pontianak
• Denpasar to Surabaya
• Jakarta Soekarno-Hatta Intl Airport to Batam
• Batam to Jakarta Soekarno-Hatta Intl Airport
• Jakarta Soekarno-Hatta Intl Airport to Palembang
• Jakarta Soekarno-Hatta Intl Airport to Padang
• Padang to Jakarta Soekarno-Hatta Intl Airport
• Jakarta Soekarno-Hatta Intl Airport to Singapore
• Singapore to Jakarta Soekarno-Hatta Intl Airport
• Labuan Bajo to Jakarta Soekarno-Hatta Intl Airport
• Jakarta Soekarno-Hatta Intl Airport to Yogyakarta
• Yogyakarta to Jakarta Soekarno-Hatta Intl Airport
• Jakarta Soekarno-Hatta Intl Airport to Semarang
• Semarang to Jakarta Soekarno-Hatta Intl Airport
• Jakarta Soekarno-Hatta Intl Airport to Pekanbaru
• Pekanbaru to Jakarta Soekarno-Hatta Intl Airport
• Jakarta Soekarno-Hatta Intl Airport to Jambi
• Jakarta Soekarno-Hatta Intl Airport to Manado
• Denpasar to Makassar
• Makassar to Denpasar
• Jakarta Soekarno-Hatta Intl Airport to Pangkalanbuun
• Denpasar to Dili

Top airports served by Citilink

• Jakarta Soekarno-Hatta Intl Airport (CGK)
• Surabaya Juanda Airport (SUB)
• Jakarta Halim Perdana Kusuma Airport (HLP)
• Denpasar Bali Ngurah Rai Airport (DPS)
• Makassar Sultan Hanuddin Airport (UPG)
• Medan Kuala Namu Intl Airport (KNO)
• Balikpapan Sepinnggan Airport (BPN)
• Batam Hang Nadim Airport (BTH)
• Banjarmasin Syamsudin Noor Airport (BDJ)
• Pekanbaru Simpang Tiga Airport (PKU)
• Palembang Mahmud Badaruddin Ii Airport (PLM)
• Pontianak Supadio Airport (PNK)
• Padang Tabing Airport (PDG)
• Semarang Achmad Yani Airport (SRG)
• Yogyakarta Adisutjipto Airport (JOG)

Citilink contact information

• QG IATA Code
• 0804 1 080808 Call
• citilink.co.id Visit

Citilink information

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Citilink (QG)

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User Photos

Airline overview, aircraft summary, popular destinations.

Search for Flights

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SeatGuru was created to help travelers choose the best seats and in-flight amenities.

Information on Citilink Flights

Search and compare citilink prices with deals from more providers, leverage cheapflights for your next trip, 1. tell us where you want to go, 2. select your favorite providers, 3. compare prices and book, citilink information, discover detailed information about citilink flights, including average fare prices, reviews, and more. flight info is based on data from user searches last updated on september 14, 2024. in the last 7 days, cheapflights users made a total of 2,864,830 searches., citilink reviews, read reviews and feedback from other travelers about their experiences with citilink sourced from user searches. these reviews were last updated on september 14, 2024 and provide insights based on users' experiences. in the last 7 days, cheapflights users made a total of 2,864,830 searches..

Entertainment

What are the most popular Citilink airports?

Makassar Sultan Hanuddin, Surabaya Juanda, and Jakarta Soekarno-Hatta Intl are the top airports Citilink flies into and out of during the year.

What is Citilink’s cheapest domestic flight?

The cheapest domestic Citilink flight is flying Denpasar Bali Ngurah Rai to Surabaya Juanda, which is $94. This round-trip flight has 0 stops. The cheapest one-way Citilink ticket is flying from Denpasar Bali Ngurah Rai to Surabaya Juanda. You can expect to pay around $42 per ticket. This flight has 0 stops.

What is Citilink’s cheapest international flight?

Citilink has a flight from Jakarta Soekarno-Hatta Intl to Singapore Changi with 0 layovers at the cost of $86 per ticket. This is currently the cheapest round-trip international flight with Citilink according to our data. A one-way international flight from Medan Kuala Namu Intl to Penang Intl with Citilink is your cheapest option at the moment. The price for this flight is $27 and you can expect 0 layovers along your journey.

Are there Citilink flights from Los Angeles?

No, there are no Citilink flights from Los Angeles. However, Citilink does fly from Manado Samratulangi on a weekly basis. You could also fly with TransNusa from Los Angeles as an alternative travel solution.

Browse thousands of different options on Cheapflights for your next trip

Toggle through the tabs below to find thousands of options on cheapflights for your next trip., real-time citilink flight tracker, track citilink flights in real-time using the flight tracker tool, providing live updates on flight schedules, departure, and arrival times., book with flexibility, travel smart.

Flight Plus

Sebelum melakukan pemesanan tiket pastikan:

• Kesehatan Citilinkers dalam keadaan sehat. Tunda penerbangan apabila anda merasa kurang sehat
• Ikuti peraturan Citilinkers diwajibkan untuk mengikuti perarturan yang berlaku di kota asal maupun tujuan.
• Kelengkapan dokumen Citilink tidak bertanggungjawab dari segala tuntutan, gugatan, tanggung jawab hukum atau kerugian apabila penumpang tidak memenuhi ketentuan yang berlaku.

Perhatian: Pemalsuan Surat atau manipulasi Informasi Elektronik dan/atau Dokumen Elektronik dapat dikenakan Pasal 263 KUHP dengan ancaman pidana paling lama 6 tahun penjara; dan/atau Pasal 35 dan Pasal 51 ayat 1, UU ITE No 11 Tahun 2008 dengan ancaman hukuman paling lama 12 tahun penjara dan/atau denda paling banyak Rp12 miliar.

Dengan ini saya menyatakan telah membaca, memahami dan setuju dengan hal-hal yang tercantum di atas Lebih lanjut

• Cari Penerbangan

Department of Defense Travel Clients

Frequently asked questions, what is the benefit of using the 24-hour automated telephone system.

Use of the 24-hour automated telephone system will allow you to obtain:

• Account balance
• Available credit
• Available cash
• Transaction history
• Payment information
• Payment mailing address

You can also:

• Make a Pay by Phone
• Activate card (Card Receipt Verification)
• Customize PIN number

Can I pay my DoD Travel Card account balance with a debit card?

No. Unfortunately Citi does not accept debit cards as a method of payment. You can make a payment using a valid checking account. You must also have the routing number available.

Other acceptable payment options available to Defense Government Travel Card clients include:

• Mailing Payment to Citi
• Pay By Phone
• Online Payments
• Wire Payments
• Auto Payment

Is there a fee to make a Pay by Phone?

There is no fee to make a payment by phone. To make a Pay by Phone you must have your routing number (9-digit ABA bank number) and a valid checking account number available.

Please call: 1-800-200-7056

• Enter in your 16-digit DoD Travel Card account number
• Enter the last 4-digits of your Social Security number
• Wait for system to provide balance, available credit, available cash, last payment posted and next payment due
• Press or say '2' for pay by phone automated payment

How long does it take for my payment to post to the account?

Payments are updated once a day, Monday through Friday (holidays excluded). Please allow 24-48 business hours after receipt of payment to post regardless of delivery method.

Why can I only get my last 5 transactions?

WIP - Citi is working to enhance the 24-hour automated telephone system to increase the number of last transactions provided.

How can I set up or reset my PIN number? Can I use it immediately?

You have the opportunity to customize your PIN number by calling the 24-hour automated telephone system. Once set it is available for immediate use.

• Press or say '4' for PIN number requests
• Input the new PIN number twice

Can my spouse/family member call to get information on my account?

Citi is authorized to give account information to the DoD Travel Card client or to a person authorized to act on his/her behalf ONLY if a Power of Attorney (POA) is on file.

• A POA is unique in every situation and must be given in writing
• A Power of Attorney is accepted by mail or fax
• Mail to: P.O Box 6125, Sioux Falls, South Dakota 57117-6125
• Fax: 1-605-330-6801 or 1-866-951-8005
• The original is not necessary
• The POA should be processed within 3 business days from receipt

Note: Regardless of what the POA states the "said" person can do, Citi will only entitle the POA to do the following:

• Obtain account information (balance, payment received, general info)
• Change billing address
• Close account
• Initiate/Release a billing dispute
• Request a statement
• Report a lost/stolen/NRI card

When does my on-line password expire?

Passwords expire every 60 days. After 30 days, a password expiration warning pop up in CitiManager will begin to appear to remind cardholder that his/her password will expire in 30 days. After 60 days of inactivity, the account will suspend and the on-line password will need to be re-set.

Can my late fee be waived?

Fee adjustments are only eligible if the fee has been billed due to a Citibank error. For further concerns about this fee, please contact your Agency Program Coordinator.

Can my International fee be waived?

International fees may not be waived or disputed. For further concerns about this fee, please contact your Agency Program Coordinator.

How do I request a credit balance on my account?

Please call: 1-800-200-7056 to request a Credit Balance Refund.

• Credit Balance Refunds may be requested for any amount, there is no minimum requirement
• Credit Balance Refund checks take 2 days to process before mailing
• Credit Balance Refund checks are mailed via United States Postal Service
• Credit Balance Refund checks cannot be sent by Express Courier
• Credit Balance Refund checks are valid for 180 days from the date on the check

Or email us [email protected] and please allow three business days for us to respond.

Reservation

1. How much does Citilink flight ticket cost?

You may check the ticket price on website www.citilink.co.id , Book Flight Menu. Or Mobile App Citilink.

2. How to check ticket status?

You may check the status of your ticket on the website www.citilink.co.id. Manage My Booking Menu. Enter the 6-digit confirmation number and the passenger's last name Click here.

3. How to reschedule flight?

You may change your flight schedule (Reschedule) no later than/maximum 4 hours before the confirmed flight schedule, by paying an administration fee starting from IDR 150,000, plus the difference between the price of the new ticket (if any). By contacting the Contact Center 08041080808, +6221 5088 6390 (International Number), Tanya Linka (WhatsApp) 0811 1011 0808 Website and Customer Service at the Airport.

4. How to pay for the flight tickets?

You can pay via ATM, Retail Channel (Alfamart & Indomaret), Internet mobile banking, electronic money, credit card and customer service at the airport. Payment channel information Click here

5. How to correct/change the name on the flight ticket?

The correction process can only be done through Contact Center 08041080808, +6221 5088 6390 (International Number) and Customer Service at the Airport, maximum 2 hours before flight.

6. Is there a special price for purchasing child tickets?

Yes, get a 5% discount. LinkMiles members get up to 25% off.

7. Can I change the passenger name after making the payment?

Name corrections can be made adjustments with the following conditions: Correction of names that do not match the spelling of a maximum of 3 characters Example: Hendry becomes Hendri, Arif becomes Arief Lack of letters in last name and/or surname/baptismal name Gender/Gender Adjustment The name correction process can only be done through the Citilink contact center and at the airport.   Change Name :

Name changes can be made according to the following conditions:

Name changes can be made for all class tickets except for the specified promo class Name change administration fee of IDR 1,500,000/pax/route Name changes can only be made by the passenger concerned who is not included in the corename category. by attaching KTP / other valid ID. (tickets may not be transferred to another person) The process of changing the name can only be done through the Citilink and airport contact centers Corrections and name changes can be made a maximum of H-2 hours before the flight. Passengers are required to show valid identification.

8. How will Citilink tell me if my flight schedule changed?

Citilink will attempt to contact you if there is a change. Please ensure that all details (email and phone number) that is given to Citilink is correct. Please login and check if all details are correct after you receive the confirmation and in accordance with the name on your identity.

1. When does the check-in/baggage drop counter open and close?

For domestic flights the counter opens 2 hours before departure and closes 30 minutes before departure. Especially for Soekarno Hatta International Airport, it closes 45 minutes before departure. For International flights the counter opens 3 hours before departure and closes 1 hour before departure. For web/mobile check-in only for domestic flights starting from 48 hours before departure time.

2. How to do web Check in?

You can visit Citilink's website here Click here Enter the 6-digit confirmation number and last name of one of the passengers then click “Find Booking”. Click on the name of the passenger who will do online check-in and click continue.

3. Is there a time limit for online check-in?

Mobile Check-in and Web Check-in can be done 48 hours to 30 minutes before domestic departure time. The check-in counter opens 2 hours before departure time and closes 30 minutes for domestic flights or 1 hour for international flights before departure time. Especially for departures from Soekarno-Hatta International Airport, check-in (mobile, web, kiosk, counter) & baggage drop is closed 45 minutes before scheduled departure for domestic and 1 hour before scheduled international departure. You must purchase a new ticket if you do not check-in 45 minutes for domestic flights or 1 hour for international flights before departure time.

4. What documents are required for check-in and entering the airport?

To enter the airport and for check-in purposes, you will need to present your e-ticket along with an original government-issued photo identification, such as a passport, driver's license or Indonesian ID card.

5. How to Online Check-in with Mobile Apps Citilink?

You can check-in online through Citilink's Mobile Apps in the following ways: Make sure that you have downloaded the latest version of "Citilink" Mobile Apps. If you already have Citilink Mobile Apps, you can directly click the Check-in menu. Make sure you already have a booking code consisting of a 6 digit combination of letters and numbers.

Enter the flight booking code and the last name of one of the passengers. Make sure the check-in process is complete and get a e-boarding pass. Passengers are required to be in the waiting room 40 minutes before departure time.

6. When should I wait in the waiting or boarding room?

Passenger shall be waiting room 40 minutes prior to scheduled departure (shown on the boarding pass)

7. What should be taken for babies check-in?

For babies check-in, please bring a copy of the baby's birth certificate. If the baby has not had a birth certificate, it can be replaced by birth certificate from the hospital.

8. What are the requirements for pregnant passengers to still be able to fly?

Pregnant women are expected to consult a doctor to obtain a health certificate or flightworthiness letter. The letter is valid for 7 days from the date of issuance.

Notes: In the event of certain conditions where pregnant passengers are unable to present a health certificate or a letter of fitness to fly from a doctor, Citilink will require the passenger to sign a Citilink Limited Liability Statement (Form of Indemnity) at the time of check-in, to release Citilink from any liability arising from this. If the passenger is unable to sign, the passenger may appoint a family member to sign the Statement.

Pregnant women with a gestational age above 36 weeks are not permitted to travel by air.

9. What are the conditions for carrying a newborn baby?

Infants/Babies under 8 days old are not accepted for air travel.

Infants/Babies aged 8 days to 20 days are accepted with a doctor's certificate/medical clearance. Infants/Babies aged 21 days to 23 months are accepted without a doctor's certificate/medical clearance. Premature infants and unhealthy infants can only be accepted for travel after obtaining a doctor's certificate/medical clearance.

10. What are the requirements for bringing a baby?

Infant/Babies under 2 years is acceptable for air travel by following the following conditions: Infant/Bayi must be accompanied by a companion who buys airline tickets. The companion must travel with the same plane, in the same class, and the same destination with the Infant. The Infant/Bayi must be accompanied by an adult companion who can and are able to take full responsibility for dealing with infant

11. The different between adults, children, and infant?

Passengers who are considered as adults aged 12 years old and above Passengers who are considered as children aged from 2 - 12 years old Passengers who are considered as infant under the age of 2 years old

12. Is there a fee to be paid when carrying stroller (baby stroller) or a wheel chair?

For customers with disabilities (incapacitate Passenger) who use or carry a wheelchair (wheel chair) and mothers with infants who carry a baby stroller (baby stroller), exempted from the cost of transportation for pushchairs and strollers, if put into the baggage as checked baggage (checked baggage)

1. How many pieces of luggage can I bring in checked baggage (free baggage allowance)?

Free checked baggage allowance promo is valid for all domestic and international flight routes (specifically for DPS-DIL, DIL-DPS, DPS-POM and POM-DPS routes) as much as : 20kg for flights with Airbus A320 aircraft and 10kg for flights with ATR aircraft per passenger.

The combined dimensions of the individual must not exceed 81 cm (T) x 119 cm (L) x 119cm (D) and the weight must not exceed 32kg.

2. What should I do if my luggage is damaged?

Before leaving the arrival terminal, make sure your baggage is in good condition. If you find damage, before leaving the arrival terminal make sure you make a report to the Baggage Service or Lost & Found Department for domestic or international to obtain a Proof of Report (PIR). The Staff will identify the level of damage as Minor or Major to determine the compensation value, referring to the rules and procedures applicable on Citilink Flights. If your report is made after you have left the arrival terminal. Our officers will make a report instead of a PIR. However, this report cannot be used as proof of liability.

3. Is it permissible to bring electronic devices with batteries or other electronic devices?

For electronics with batteries, make sure the batteries are separated from the device and carried in carry-on baggage. For Portable Electronic Devices, the power requirement is 12V or 100Wh, with a maximum of 2 spare batteries of the same size, which must be placed with a separator (generally using a drone bag or camera with a separator). If the total dimensions are below cabin requirements, then the device can be included in cabin baggage. If the cabin baggage allowance is exceeded, the item is included in checked baggage.

4. What are the conditions for carrying cabin baggage?

Passengers (except infants) are allowed to carry up to 7 kg of luggage with dimensions of 56 cm x 36 cm x 23 cm (for flights with A-320 aircraft) and 41 cm x 34 cm x 17 cm (for flights with ATR aircraft) in the Citilink cabin. The weight of luggage in the cabin must not exceed 7 kg. Wheeled bags may be brought into the cabin as long as their dimensions are equal to or less than the dimensions listed above. In addition, you may bring a cosmetic kit or laptop. This baggage must fit under the seat in front of you or in the overhead compartment.

5. Is it allowed to bring pets?

Not allowed

6. What are the requirements for bringing musical instruments?

Musical equipment can be carried as long as it is placed in a protective case and placed in checked baggage labeled “FRAGILE”. Passengers are required to make a request at the baggage drop counter when handing over baggage.

7. Is Zamzam water included in the 20kg free baggage allowance?

Zamzam water is included in the baggage allowance, except on Umrah charter flights where an additional 5kg of Zamzam water is free.

8. What are the requirements for bringing sports equipment?

Sports equipment is categorized as sports baggage, so it cannot be carried in cabin baggage. For further information, Passengers can access the following link Click here . Alternatively, Passengers can become a LinkSport member to carry sports baggage for free! For more information, Passengers can access the following link Click here.

9. What are the requirements for bringing a personal wheelchair?

Wheelchairs are not included in the cabin baggage criteria, but are included in checked baggage.

1. How to order food before flight?

Pre-Book Meals (PBM) are available when purchasing tickets or visiting the website www.citilink.co.id

2. Is it possible to order food during the flight?

Citilink sells a wide range of meals, from snacks to main meals (while supplies last). You can place your order directly during your flight.

3. Is it allowed to smoke/use e-cigarettes during the flight?

You are not allowed to smoke/use e-cigarettes during the flight.

4. Is it allowed to use electronic equipment while flying?

Electronic equipment that can interfere with aircraft navigation during takeoff and landing must be turned off.

5. What are the baby stroller requirements?

The stroller can be used up to the door before boarding the aircraft and counts as checked baggage. The stroller can be collected under the stairs, outside the airplane door or at the baggage claim area. Depending on airport conditions.

Folding strollers are allowed to be carried on board as cabin baggage as long as the size and or weight does not exceed the cabin baggage policy of 7 (seven) kilos and or dimensions of 56 x 36 x 23 cm.

1. How to order group ticket?

You can visit the website https://groupbook.citilink.co.id/  

2. How to be Citilink partner travel agent?

You can visit the website Click here

3. How do I contact the communications department of Citilink?

or media inquiries, please contact us at [email protected] . As for partnerships, please contact us at contact.citilink.co.id

1. What are the conditions for Refunds ticket, purchase from Online Travel Agents/Traditional Travel Agents?

You can submit a cancellation/refund application to the relevant travel agent.

2. What are the terms & conditions for purchase Refunds on Citilink's own channel?

Own channel : Website, Mobile App, Contact Center, Customer Service at Airport and other Citilink Sales channel

You may cancel/request a refund by following the applicable terms & conditions Click here  

3. What are the terms & conditions for Citilink's Refund ?

You can may/request a refund by following the applicable term & Conditions Click here

Special Handling

1. What is Unaccompanied Minor?

Is a child aged 6-12 years who will and or when traveling/traveling by plane (Airlines) in a normal and healthy physical and mental condition without being accompanied/accompanied by an adult (Parent/Child Guardian and/or Adult) who is responsible during the flight.

2. What is the terms & conditions for Unaccompanied Minor (UM)?

• UM passengers when booking/traveling are aged from 6 years to 12 years.
• UM passengers are accepted on Citilink Indonesia domestic flights.
• UM passengers must be in good physical and mental health        
• There must be a seat reservation in advance (Confirmed Booking)
• Confirmed Booking applies Point to Point, for Transit: same day/same plane or Over Night is not permitted/not permitted.
• Transportation is valid from airport to airport.
• The UM name must be appropriate and valid for the flight stated on the document/ticket.
• Ensure pick-up data and record completely who the person will pick up at the destination station.
• If there is no pick-up for the UM and/or it does not match the previous pick-up data on arrival, then the UM is returned to the Original Station at the first opportunity, the costs incurred are borne by the Passenger/Parents/Family."

3. How to reserved a wheel chair?

You may contact the Contact Center, Customer Service at the airport or at the check-in counter.

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• Travel Agent